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برچسب: Alchemer

  • Alchemer named to Denver Post’s Top Workplaces for 2025 for third consecutive year 

    Alchemer named to Denver Post’s Top Workplaces for 2025 for third consecutive year 


    For the third consecutive year, the Denver Post recognized Alchemer as a top workplace in Colorado! Every year, the Denver Post’s Top Workplace Awards highlight businesses and organizations for their excellence in supporting and empowering employees.  

    The Denver Post’s 2025 Top Workplaces are based entirely on employee feedback gathered through an anonymous survey. The survey measures key aspects of workplace culture including alignment, execution, coaching, engagement, connection, and performance, as well as essential elements like compensation, benefits, and training. In the 2025 edition of these rankings, Alchemer ranked 28th overall.  

    Employee feedback matters  

    At Alchemer, we know feedback matters—because it’s our business. That commitment starts internally. We listen closely to our employees, value their input, and create an environment where talented, driven people can thrive. 

    “Our employees are smart, passionate, and deeply committed to our mission, and it’s their feedback that helps us continuously improve as an organization,” said Martin Mrugal, Chief Executive Officer. 

    More about Alchemer  

    Alchemer empowers customers to do more with feedback. From a one-time survey to sophisticated feedback programs, Alchemer gives customer-obsessed teams the clarity to move from asking to action with powerful software.  

    More than 11,000 organizations use Alchemer to collect feedback and connect it across their organizations through integration and automation. Alchemer gives CX, marketing, product, HR, and market research professionals clear, actionable insights. 

    Join the team!  

    Alchemer is hiring! If you are interested in joining the team and seeing first-hand why we were recognized three straight years as a great place to work, check out our open positions here. 

    You don’t have to join the team to work with our amazing people. If your organization is ready to turn feedback into action, see what we can do together at Alchemer.com. 



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  • Alchemer Positioned in the Challengers Quadrant of the Magic Quadrant™ for Voice of the Customer

    Alchemer Positioned in the Challengers Quadrant of the Magic Quadrant™ for Voice of the Customer


    This is the fourth consecutive time the VoC vendor has been included in the Magic Quadrant

    LOUISVILLE, COLO., April 22, 2025 — Alchemer, a global leader in customer experience and feedback technology, today announced that it has been positioned by Gartner® in the Challengers quadrant of the Magic Quadrant for Voice of the Customer Platforms.1

    “In our opinion, Alchemer’s position in the Challenger quadrant by Gartner reflects our dedication to empowering our customers to do more with feedback whether that’s a one-time survey, in-app feedback, or a robust CX program,” said Marty Mrugal, CEO of Alchemer. “We believe inclusion in the fourth consecutive report reflects our commitment to ongoing innovation and customer-centric product development, which has included a focus on omnichannel collection, integrations with more than 400 business system, and investments in AI.”

    The evaluation was based on specific criteria that analyzed the company’s overall completeness of vision and ability to execute. Per the report, “Organizations use VoC platforms to manage the customer experience through a deep understanding of customer needs and perceptions. This research helps identify vendors whose VoC platforms are best equipped to help them achieve their CX and business objectives.”

    A complimentary copy of the Magic Quadrant for Voice of the Customer Platforms, which includes the Gartner analysis of the VoC and customer experience landscape as well as Alchemer’s strengths and cautions, is available on Alchemer’s website: https://www.alchemer.com/l/gartner-magic-quadrant-2025/.

    Magic Quadrant™ reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries, and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business and technology needs.

    [1] Gartner, “Magic Quadrant for Voice of the Customer Platforms,” Deborah Alvord, Maria Marino, 16 April 2025.

    Gartner Disclaimer:

    GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.

    Gartner does not endorse any vendor, product, or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.



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  • Alchemer Appoints Ramesh Kandukuri as CTO

    Alchemer Appoints Ramesh Kandukuri as CTO


    Experienced technologist Ramesh Kandukuri brings passion and expertise to leader in CX technology

    Photo of Ramesh Kandukuri Alchemer's CTO. A black and white photo of a man with dark hair, a beard and glasses in a suit smiling at the camera.

    LOUISVILLE, Colorado, April 3, 2025: Alchemer, a global leader in customer feedback management and voice of customer technology, today announced Ramesh Kandukuri as the company’s new Chief Technology Officer, effective immediately.

    With more than 25 years of experience in the technology industry, Kandukuri has a successful history of building and leading engineering teams that support aggressive business goals. Kandukuri brings significant expertise in modernizing technology infrastructure and approaching engineering with a customer-first mindset.

    “With deep expertise in SaaS software and customer-facing applications, Ramesh is the ideal leader to accelerate Alchemer’s technology strategy to bring thoughtful innovation to our customers,” said Martin Mrugal, CEO of Alchemer. “He is the right person to expand on Alchemer’s robust survey and customer experience (CX) products and guide us forward in the era of AI and rapid development.”

    Most recently, Kandukuri was the CTO of InvoiceCloud, an enterprise SaaS payment solution, where he scaled the engineering organization to support a significant increase in revenue leading to the company’s IPO in 2021 and return to privatization in 2024. While there, he transformed product development, quality engineering, and cloud operations while driving AI/ML adoption.

    “My passion is focused on empowering teams, modernizing platforms, and aligning technology with business outcomes, and this role allows me to work alongside talented people with similar passions,” said Ramesh Kandukuri, CTO of Alchemer. “I’ve been impressed with the smart, talented people that have built robust, highly reliable CX products. Alchemer has all the pieces needed to deliver great outcomes for our customers and grow significantly.”

    In addition to his time at InvoiceCloud, Kandukuri also led the engineering and technology organizations at Progressive Leasing and Quicken Loans. He has a Master’s degree in Information Systems from Eastern Michigan University and a Bachelor’s in Chemical Engineering from NIT Warangal, India.



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