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  • Three ways to leverage integrations for an unbeatable CX program 

    Three ways to leverage integrations for an unbeatable CX program 


    As organizations strive to improve and scale their CX programs, integrating feedback into business systems and automating processes has become essential. But how exactly do feedback integrations and automation work in practice? 

    Let’s explore three different examples. The three examples showcase how integrations help organizations overcome the common challenges in customer experience programs, leading to faster, smarter, and more personalized actions. 

    This post references our latest e-guide, “Transforming Insights into Action: How Feedback Integrations and Automation Revolutionize CX Programs”. You can read the full (and free) e-guide, here! 

    1. Event-based automation: Faster follow-up 

    Picture this: A customer leaves negative feedback about their recent support interaction via a post-service survey. When your feedback platform integrates with your CRM, this response is instantly flagged within your CRM system. That real-time flag triggers an automatic task, prompting the customer support manager to engage directly with the customer immediately. 

    But the integration doesn’t end there. The system also updates the customer profile with the feedback, giving the support team full context for a more informed, personalized follow-up. The outcome? A swift, tailored resolution that not only addresses the concern but also enhances the overall customer experience. 

    Alchemer’s seamless integrations with CRM platforms and customer support tools like Zendesk and ServiceNow ensures that feedback automatically triggers follow-up actions, developing a feedback loop that drives higher satisfaction and customer retention. 

    2. Personalized, contextual surveys: Gathering insights that truly matter 

    Personalization is critical to collecting high-value feedback. By integrating feedback tools with your CRM or other databases, you can customize surveys to match a customer’s unique experiences or purchase history. Take a hotel chain, for example. Through CRM data integration, that hotel can personalize a post-stay survey to reflect specific details, such as the guest’s recent booking, the property visited, and the services enjoyed during their stay. 

    This personalized approach results in more focused, relevant questions, providing insights that truly mirror the customer’s journey. And by automating survey delivery via preferred channels like email, SMS, or in-app notifications, businesses ensure they reach customers at the most opportune moments for engagement. 

    With 100s of integration available, your survey sent through Alchemer not only feels more relevant to the customer but is delivered when the customer is most likely to respond, ensuring the data you gather is both timely and actionable. 

    Enhanced customer profiles: A 360-degree view of your customers 

    Integrating feedback into your CRM or marketing automation platform helps enrich customer profiles. Consider this: when a customer reports an issue with a product through a survey, that feedback is automatically added to their profile, alongside previous interactions, past purchases, and prior feedback. 

    By building robust customer profiles, organizations can tailor future interactions across support, sales, and marketing efforts. This dynamic view enables a more holistic approach to customer service, ensuring every touchpoint is informed by the full context of the customer’s journey. 

    With Alchemer, every customer interaction and bit of customer feedback can automatically flow into your other business systems, offering teams immediate access to real-time, comprehensive customer data. The result? Stronger customer relationships, proactive service offerings, and a deeper level of satisfaction that drives long-term loyalty. 

    Continue reading  

    Don’t let valuable feedback sit-idle, act on it! Download our new e-guide, “Transforming Insights into Action: How Feedback Integrations and Automation Revolutionize CX Programs.  

    In this guide we:   

    • Explore common challenges organizations face with siloed feedback and manual processes—and how integrations solve these issues. 
    • Identify key integrations that enhance feedback programs, including CRMs, analytics tools, and customer service platforms. 
    • Provide a checklist for evaluating feedback integration capabilities. 



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  • Tips for Effective Remote Project Management

    Tips for Effective Remote Project Management


    In the age of remote work becoming increasingly prevalent, effective project management for remote teams is essential for ensuring productivity and success. The challenges of managing projects remotely require a different set of skills and strategies compared to traditional in-person management. In this article, we will explore valuable tips and techniques for successful remote project management that can help you effectively lead your team and achieve desired outcomes, even when working from different locations.

    Establish clear goals and expectations

    • Clearly define project objectives, timelines, and milestones.

    • Communicate roles and responsibilities to team members.

    • Set expectations for communication frequency and preferred methods.

    • Monitor progress regularly and provide feedback.

    • Visit our website for more information.

      Communication is key

    • Regularly update team members on project progress

    • Utilize various communication channels (email, video calls, messaging apps)

    • Encourage open and transparent communication

    • Address any roadblocks or issues promptly

    • Foster a collaborative environment to facilitate effective communication

    For more information on remote project management, visit AnyAlpha’s Web Development Company.

    Utilize project management tools

    • Use tools like Trello, Asana, or Basecamp to track tasks, deadlines, and progress
    • Foster collaboration and communication among team members
    • Keep all project-related information organized and accessible
    • Implement time tracking tools to monitor productivity and ensure timely completion

    For more information on efficient project management, visit AnyAlpha.

    Set regular check-in meetings

    • Schedule weekly or bi-weekly meetings to discuss project progress, roadblocks, and next steps.
    • Use video conferencing tools like Zoom or Skype for face-to-face communication.
    • Ensure all team members are present and engaged in the meetings.
    • Follow up with meeting notes and action items to track progress effectively.

    For more information on project management and collaboration tools, visit our website.

    Provide necessary resources and support to team members

    • Ensure team members have access to required tools, software, and information
    • Offer training and guidance on remote work best practices
    • Encourage open communication and provide emotional support
    • Monitor workload and adjust resources as needed

    For more tips on effective remote project management, visit our healthcare page.

    Manage time effectively

    • Set clear deadlines for tasks
    • Prioritize tasks based on importance and deadlines
    • Use time management tools like Trello or Asana
    • Schedule regular check-ins with team members
    • Minimize distractions and stay focused on tasks

    For more information on project management and e-commerce development services, visit Anyalpha.

    Encourage collaboration and teamwork

    • Utilize online collaboration tools like Slack, Zoom, or Microsoft Teams for real-time communication.
    • Organize regular virtual team meetings to discuss progress, challenges, and strategies.
    • Encourage team members to provide frequent updates on their tasks and collaborate on shared documents.
    • Foster a culture of trust and openness to facilitate effective communication among team members.
    • Promote team bonding through virtual team-building activities or informal virtual hangouts.
    • For more tips on effective remote project management, visit our website.

    Monitor progress and address any issues promptly

    • Use project management tools to track progress
    • Conduct regular check-ins with team members
    • Address any delays or roadblocks immediately
    • Offer support and resources as needed
    • Keep open lines of communication with team members

    For more information on effective project management strategies, visit AnyAlpha E-commerce store Development Company in New York.

    Build a strong team culture

    • Encourage open communication
    • Foster trust and collaboration
    • Define roles and responsibilities clearly
    • Promote team bonding activities
    • Offer support and recognition for achievements
    • Implement regular check-ins and feedback sessions

    For more tips on effective team management, visit our website.

    Be flexible and adaptable

    • Embrace changes in project requirements
    • Adjust deadlines based on team capacity
    • Utilize different communication tools as needed
    • Stay open to new ideas and approaches
    • Learn from challenges and pivot effectively

    For more information on effective project management, visit Anyalpha’s web development services in Texas.

    Conclusion

    In conclusion, effective remote project management requires a combination of clear goals, open communication, and the use of project management tools. Setting regular check-in meetings, providing necessary resources and support, managing time effectively, and encouraging collaboration are essential elements for success. Monitoring progress, addressing issues promptly, building a strong team culture, and being flexible and adaptable are also crucial for remote teams to thrive. By implementing these tips, project managers can ensure that their team stays on track and achieves their goals efficiently and effectively.

    For more tips on effective remote project management, check out our website at https://DeltaWriter.com. Explore articles, case studies, and resources to help you navigate the challenges of leading virtual teams and delivering successful projects. Take your remote project management skills to the next level with DeltaWriter!



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  • 5 Best Exercise Apps for Your Apple TV

    5 Best Exercise Apps for Your Apple TV


    Sometimes introducing any good habits into your life is easier said than done. But the Streaks app helps to make that a bit easier. The app, which is basically a to-do list for habits. And a companion app, Streaks Workout, focuses just on exercise.

    Instead of needing to head to the gym for a workout, you can take advantage of the app any time of the day on the Apple TV. There are 18 different equipment-free exercises to select from. As a nice touch, you can select from four different workout lengths – 6, 12, 18, or 30 minutes. There is a video demonstration of each exercise and even tips to help refine your technique.

    If you’ve enjoyed the original Streaks app, Streaks Workout is definitely recommended. It’s well designed, and the different exercises are easy to learn and really help you break a sweat. Being able to select the length of the workout really allows anyone to squeeze in some exercise daily.

    The app is $3.99 and also accessible on the iPhone, iPad, and Apple Watch.



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  • Join us for the digital Google for Games Developer Summit

    Join us for the digital Google for Games Developer Summit


    Last month, Game Developers Conference (GDC) organizers made the difficult decision to postpone the conference. We understand this decision, as we have to prioritize the health and safety of our community. GDC is one of our most anticipated times of the year to connect with the gaming industry. Though we won’t be bringing the news in-person this year, we’re hosting the Google for Games Developer Summit, a free, digital-only experience where developers can watch the announcements and session content that was planned for GDC.  

    Google for Games Developer Summit

    The Developer Summit kicks off on March 23rd at 9:00AM PT with our broadcasted keynote. Immediately following, we’ll be releasing a full lineup of developer sessions with over 10 hours of content to help take your games to the next level. 

    Here are some types of sessions to expect:

    • Success stories from industry leaders on how they’ve conquered game testing, built backend infrastructure, and launched great games across all platforms. 
    • New announcements like Android development and profiling tools that can help deploy large APKs to devices faster, fine tune graphic performance, and analyze device memory more effectively.
    • Updates on products like Game Servers (currently in alpha)—a fully managed offering of Agones, letting developers easily deploy and manage containerized game servers around the globe.

    Sign up to stay informed at g.co/gamedevsummit

    Support for the game developer community

    We recognize every developer is impacted differently by this situation. We’re coordinating with the GDC Relief Fund to sponsor and assist developers who’ve invested in this moment to further grow their games.

    We also understand many developers were looking forward to sharing their content with peers. To help with this, developers can use YouTube to stream events from small to large using tools like Live Streaming and Premieres

    We can’t wait to share what we have in store for gaming. Discover the solutions our teams have been building to support the success of this community for years to come.



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  • Looking for Aliens Is an Out-of-This-World Hidden Object Game

    Looking for Aliens Is an Out-of-This-World Hidden Object Game


    Featuring more than 25 hand-drawn locations, you’ll be able to see how aliens view our world. All of the colorful scenes are packed with surprises, humor, easy puzzles, and unique objects to find.

    There’s no need to feel rushed as you can explore each scene at your own pace to find objects and all of the hidden surprises. You’ll definitely smile when you see how aliens might interpret some of the weird things that happen on Earth. The gameplay is made for a gamer of any age to enjoy.

    If you ever get stuck, there is also a built-in hint system to help you keep moving.

    Even if you get bored with the main objectives, there are a number of side quests and other scattered surprises to find.

    Looking for Aliens is a $2.99 download now on the App Store. It’s for the iPhone and all iPad models.



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  • The Musical is a Classic and Tasty Love Story for the Ages

    The Musical is a Classic and Tasty Love Story for the Ages


    Instead of Romeo and Juliet, the game tells the story of Peanut Butter and Jelly set as a musical.

    Peanut boy and strawberry girl will travel across animated paper landscapes the music from Crumble Lady Lorraine Bowen. There are even unique spinoffs from different artists you can find.

    The unique soundtrack is composed with live instruments and made specifically for theme.

    Players of any skill level can enjoy the game with fun accessibility options like the magic rubber band that can help you through the different level.

    Real children and grownups are performing are will sure to put a smile on your faces. And as you might expect, there are tons of quirky characters and scenes full of details to discover and enjoy

    For the iPhone and all iPad models, PBJ – The Musical is a $3.99 download now on the App Store.



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  • Join us for Google for Games Developer Summit 2021

    Join us for Google for Games Developer Summit 2021



    Announcing Google for Games Developer Summit 2021, an online event to help game developers grow your business.



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  • 4 ways to set your app business up for success in 2022

    4 ways to set your app business up for success in 2022


    Apply strong brand safety controls to maintain user trust

    As people’s expectations around digital privacy continue to rise, it’s critical to build trust through engaging and brand-appropriate ads. While a meaningful ad experience can complement your app and increase trust, a bad experience can lead to an uninstall or, even worse, a loss of trust in your brand.

    To ensure brand safety, your platform should have a high bar for the quality of advertiser demand and provide controls to help you deliver an optimal ad experience. With AdMob, you can block ads from certain categories or specific competitors, or use the Ad review center to review ads flowing through the AdMob network and manually block them if needed. We’ll expand these same ad quality controls to third-party buyers participating in bidding in 2022.

    We’ve learned so much in an industry that’s changing faster than ever. As we head into 2022, we look forward to continuing to partner together to shape the future of app monetization.



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  • 4 updates from the 2024 Google for Games Developer Summit

    4 updates from the 2024 Google for Games Developer Summit


    Gaming can bring people together, which is why we’re committed to making the gaming experience fun and engaging for everyone. You can earn rewards for playing your favorite games on Play, connect with a passionate community of gamers on YouTube, discover new titles you’ll love through Ads, and enjoy secure, seamless gameplay powered by Cloud.

    This week at the Google for Games Developer Summit, we unveiled a suite of new tools and product features for developers and gamers. With these updates, developers can take their games to the next level so players like you can experience even more immersive worlds and have new ways to interact with your favorite titles. Here’s a look at what’s new.

    1. Play Pass gets even better

    Starting today, Google Play Pass subscribers in select markets will receive in-game items and discounts on popular games like EA SPORTS FC™ Mobile, Mobile Legends: Bang Bang, MONOPOLY GO! and Roblox. This is offered in addition to our current catalog of over 1,000 ad-free games and apps, so you get even more value at the same monthly price



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